SAP CS Consultant with SAP SD Skills

About Callisto: Callisto Web Solutions B.V. is committed to delivering quality services to its clients. We offer services in staffing, web and app development. Our team of expert SAP consultants, full-stack developers and solution architects is shortlisted and matched to the requirements by respective area experts. We go above and beyond to find the perfect candidate that complements the team. We are recognized sponsor of IND which means we can bring highly skilled talent to Netherlands with sponsorship. Job profile: 1. SAP CS Implementation: - Lead the implementation and configuration of SAP CS modules to optimize customer service processes. 2. Customer Service Enhancement: - Analyze business requirements to improve customer service operations. - Collaborate with cross-functional teams to enhance customer support workflows. 3. Issue Resolution: - Troubleshoot and resolve technical issues related to SAP CS and SD modules. - Provide timely and effective solutions to customer service challenges. 4. Integration Management: - Ensure seamless integration between SAP CS and other SAP modules, especially SD. - Collaborate with SD consultants to streamline end-to-end business processes. 5. Training and Documentation: - Conduct user training sessions for SAP CS functionalities. - Develop and maintain comprehensive documentation for implemented solutions. 6. Customization and Configuration: - Customize SAP CS and SD modules to meet specific business requirements. - Configure and maintain master data relevant to customer service and sales processes. 7. Reporting and Analytics: - Create and optimize reports to monitor key performance indicators. - Utilize SAP Analytics tools to derive insights for continuous improvement. 8. Collaboration: - Collaborate with stakeholders to gather and understand business requirements. - Work closely with the SD team to align customer service processes with sales functions. Qualifications: - Bachelor's degree in a relevant field. - Proven experience in SAP CS implementation and support. - Strong proficiency in SAP SD functionalities. - Knowledge of SAP integration processes. - Excellent problem-solving and communication skills. - Ability to work collaboratively in a team environment. Nice to Have: - Familiarity with SAP CRM modules. - Experience in SAP S/4HANA implementations. - Knowledge of SAP Fiori for enhanced user experience.