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As a Customer Experience Consultant, you will take ownership of a portfolio of Reefer customers and ensure the smooth execution of their supply chains.

You will:

• Serve as the primary point of contact for customers and build strong, trusted relationships.

• Understand customer business needs and identify opportunities to strengthen partnerships and improve service delivery.

• Manage the end-to-end shipment life cycle across multiple transport modes and logistics products.

• Proactively monitor shipments and service performance, ensuring agreed service levels are met.

• Take ownership of customer issues and drive timely resolution through effective stakeholder management.

• Collaborate closely with commercial, operations, logistics, and global service teams.

• Provide visibility on service risks, trends, and customer feedback to internal stakeholders.

• Support customers in adopting digital solutions and self-service capabilities.

• Drive customer experience and process improvement initiatives.

• Share knowledge, best practices, and customer insights within the wider team.

In this role, you will:

• Manage and grow relationships with our Reefer Import customers.

• Gain exposure to complex end-to-end logistics solutions across ocean, inland, cold store, customs, and newly developing Cold Chain products

• Work in a dynamic international environment with colleagues and stakeholders across multiple countries and functions.

• Act as a coordination point between customers moving into our cold storage and our internal departments.

• Contribute directly to our high customer satisfaction, retention, and growth.

• Drive continuous improvement and automation initiatives.

• Further develop your career within one of the growth segments.

We are seeking an internal Maersk colleague who combines customer focus with strong operational and stakeholder management skills.

You:

• Have experience in a customer-facing role within Maersk, preferably within Customer Experience, SCM, Logistics, or Supply Chain.

• Possess a strong understanding of shipping and logistics processes.

• Demonstrate a genuine passion for delivering outstanding customer experiences.

• Are proactive, solution-oriented, and comfortable taking ownership for perishable cargo.

• Build relationships easily and communicate effectively with customers and colleagues at all levels.

• Can manage multiple priorities while maintaining a clear focus on customer outcomes.

• Have a continuous improvement mindset and enjoy challenging existing ways of working.

• Embrace and lead automation opportunities

• Thrive in a collaborative, international, and fast-paced environment.