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Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

• Manage and develop a team of Customer Service professionals, providing coaching, regular 1:1s, performance feedback and support for career development
• Plan, prioritise and allocate daily work to ensure an effective workflow, appropriate resource allocation and high levels of team productivity and service quality
• Support recruitment, onboarding, performance management, development, promotion and reward and recognition activities for team members
• Provide day-to-day operational and technical guidance, ensuring customer service activities are delivered in line with established processes and procedures
• Build effective relationships with internal and external customers and stakeholders, supporting the resolution of customer enquiries, service issues and operational challenges
• Communicate business and operational updates clearly, ensuring the team is informed and aligned with priorities and objectives
• Identify opportunities to improve customer service processes and systems, recommending practical solutions and contributing to continuous improvement initiatives
• Support the achievement of team objectives by monitoring performance, addressing operational challenges and making effective decisions around priorities and resources

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• Understanding of basic management approaches (work scheduling, prioritizing, coaching, process execution)
• Professional-level fluency in English and Dutch is required; French language skills are desirable
• Broad job knowledge of technical or operational practices within customer service.
• Prior experience with SAP will be considered an advantage
• Education and experience: High school/General Education Diploma (GED) with 5 years of experience, Associate’s degree with 3 years of experience, Baccalaureate degree, minimum 1 year of Customer Service Supervisory experience, or 3 years of Customer Service experience

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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